Healthcare

Medical Office Assistant

Get specialized training in medical terminology, healthcare administration and clinical knowledge to help you succeed in a career as a healthcare professional.

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About The Program

A comprehensive diploma which covers medical terminology, pharmacology, medical office and clinical administrative procedure, anatomy and physiology, and more.

Career Opportunities

As a graduate of the Medical Office Assistant program at triOS, you may find employment in a variety of medical administrative settings including offices for doctors’ and specialists’, hospitals, clinics, health and wellness centres, dental offices, and long-term care facilities. Other employment opportunities as a medical office assistant can include employment with insurance agencies, pharmaceutical companies, medical sales organizations and government facilities.

Employers Who Have Hired triOS Grads

Grand River Hospital
Hamilton Community X-ray & Diagnostic
Toronto General Hospital
Region of Waterloo
Living Arts Medical Centre
Hamilton General Hospital
Canadian Red Cross
Hand and Stone

Salary

91 %

Employment Rate*

$ 17

Average Wage/HR**

$ 25

High Wage/HR**

*Employment Rate based on 2019 contactable triOS graduates employed in a related field.

Source: workingincanada.gc.ca

NOC Code: 1243, 1414 - **Wage data based on NOC Code 1414 and rounded down to the nearest dollar. Local (or regional) income may vary. Last updated in May, 2021.

Available Learning Options

At triOS College we aim to provide learning options that meet everyone's need. This program is currently available in:

In-Class

Instructor-led classes held in-person at one or more of our 8 campuses.

Medical Office Assistant

Duration: 38 Weeks

Internship: 4 Weeks

Program Outline

Hybrid

Instructor-led classes on a set schedule held remotely on video over the Internet, with some courses delivered in-person at one of our 8 campuses.

Medical Office Assistant

Duration: 38 Weeks

Internship: 4 Weeks

Program Outline

Program Details

Medical Office Assistants (MOA) are an integral part of the Canadian healthcare system. They support doctors, nurses, and all other healthcare professionals with essential administrative support. With healthcare funding being one of the highest investments in the Canadian economy, pursuing a career in this sector is a great choice for your future.

If you are an organized individual, enjoy helping others and are looking to get established in a steady, in-demand profession in a short amount of time, then the Medical Office Assistant diploma program at triOS College could be an excellent opportunity for you.

What sets the Medical Office Assistant diploma program at triOS College apart from any other college?

triOS students gain comprehensive medical administrative knowledge, which includes medical terminology, pharmacology, medical office and clinical administrative procedure, anatomy and physiology.

triOS students participate in a unique human anatomy workshop experience at a globally-recognized academic facility hosted by one of Canada’s top ranked universities. This workshop is cadaver based giving triOS students the unique experience of applying what they have learned in 3D – it covers systems within the human body including: Digestive / Respiratory / Cardiovascular / Muscular / Skeletal / Neurological

Students enrolled in this program will receive:

1-month internship.
CPR/First Aid Training.
Training on PS Suite EMR (Canada’s Premier EMR provider) and MD Max.
Software subscriptions for Microsoft Office and Windows included.

Topics covered in this program include:

Medical terminology and transcription
Validating health cards, patient filing methods and record keeping
Healthcare law and PHIPA (Personal Health Information Protection Act)
Processing test results, performing urinalysis
Medicine, ethics and cultural competence
Medical office reception, customer service, patient registration and scheduling
Provincial and federal health governing bodies
Understanding OHIP billing, Insurance and WSIB claims processing
Aseptic technique and infection control
First Aid and CPR
Measuring and Recording vital signs
Clinical assisting and preparation of exam rooms
Workplace Hazardous Materials Information System (WHMIS)
Understanding an electronic health record (EHR) and electronic medical record (EMR)

Course Listings

Pathology and Pharmacology

In this course, students will be introduced to pharmacology, and will learn about the different classes of drugs and their use in the treatment of a range of medical conditions. Routes of drug administration and drug effects will also be discussed. Diseases, diagnostic and treatment procedures relating to the major body systems will be explained throughout the course, with a focus on medical terminology. After completing the course, students should be able to demonstrate knowledge of common diseases and how they are diagnosed and treated.

Intermediate Accounting (using QuickBooks)

This course completes the accounting cycle and furthers the student’s knowledge of accounting procedures in payroll, pay cash and bank reconciliations. Central to this course is the merchandising firm and its accounting cycle, central to this is appropriate valuation of inventory and cost of goods sold calculations. This material will be presented manually are working on paper and using computerized accounting system of QuickBooks.

Business Communication

This course will help the student develop the skills necessary to function in writing in the modern business setting. There will be a review of Grammar, Sentence Structure, and Punctuation as they apply to Business communication. Formats for a variety of written and verbal business communications techniques will be taught. Students will complete various exercises with the emphasis on improving their communication skills, and apply them to writing of letters, memorandas, newsletters and reports. Students will also complete a variety of public speaking exercises to enhance verbal and non-verbal skills.

Microsoft Outlook

This Microsoft Outlook course is created for students to build and validate the skills businesses need to succeed in today's information economy. It also provides students with the skills and knowledge they need to use to effectively manage e-mails, contacts, calendars, and tasks. Outlook has become the corporate standard electronic personal organizer. These are the foundational skills needed to communicate using Outlook in a variety of positions within and organization. This course is computer intensive and demands basic computer proficiency and a basic understanding of e-mail software. Students are expected to make arrangements to meet proficiency needs.

Medical Office Assistant Clinical Procedures

In this course, students will learn the Medical Office Assistant’s role in clinical procedures commonly performed in a medical office. Students will develop clinical skills through demonstrations and labs. Areas of focus include infection control and workplace safety (WHMIS), prescription handling, diagnostic testing, and assisting with the patient exam.

Medical Office Assistant Internship (100 hrs)

At the completion of the in-class portion of this program, students are required to attend a 4 week Internship (minimum 100 hours) in a medical or healthcare office.

Microsoft Word

This Microsoft Word course is created for students to build and validate the skills businesses need to succeed in today's information economy. It also provides students with the skills and knowledge they need to use Microsoft Word effectively in all aspects of their personal and professional lives. Word is the world's most popular word processing software. Learning how to create, edit, format and print documents, enhance work with formatting, use bullets and numbering, add simple borders, tables, headers/footers, organizing data columns, and styles, are the foundational skills needed in preform in many positions. This course is computer intensive and demands basic computer proficiency and a basic understanding of word processing software. The course combines lecture/demonstration by an instructor with readings, trainings, projects, and a final exam for students to work on in a simulation-based environment. Students are expected to ensure they meet proficiency requirements for working in this environment.

Anatomy, Physiology and Terminology

This course will introduce the foundations of the language of medicine and will develop medical vocabulary through the study of the structures and functions of the major body systems. Topics include medical terminology; general body organization; and the skeletal, muscular, cardiovascular, lymphatic, immune, respiratory, digestive, urinary, nervous (including special senses and psychiatric disorders), integumentary, endocrine, and reproductive systems.

CPR and First Aid

Upon successful completion of this course, students will achieve the St. John's Ambulance Standard Level First Aid and Level C CPR.

Microsoft Excel

This Microsoft Office Excel 2016 course is created for students to build and validate the skills needed to succeed in today's economy. It also provides students with the skills and knowledge they need to use Microsoft Office Excel effectively in all aspects of their personal and professional lives. Excel is the world's most popular spreadsheet software. Whether you are managing a household or running a small business, Excel will help you develop useful techniques to help business processes. This course is computer intensive and demands basic computer proficiency and a basic understanding of spreadsheet software. Students are expected to make arrangements to meet proficiency needs as necessary.

Healthcare Fundamentals

This course is designed to introduce students to the Medical Office Assisting profession. Students will learn about the Canadian healthcare system in general including facilities, professionals, and legal and ethical considerations of the field. The course will also look at the roles and responsibilities of the MOA within the healthcare system.

Career Management

Our Career Management program introduces students to the strategies and components of an effective job search, including self-marketing and awareness, skills inventory, job search tools and the job market. The Career Management course is delivered by our on-campus Career Services Team who are there throughout the job search to assist and mentor students towards achieving their ultimate goal of employment in their field of study. Our Team of Career Services Professionals maintain relationships in their communities with key employers and organizations that recognize the value triOS graduates have to offer. The skills learned throughout Career Management at triOS will continue to serve students in their job search as they navigate their new careers.

Introduction to Accounting (using Sage 50)

In this course students will be introduced to accounting concepts and procedures. Students will learn about debits and credits and how to analyze and record business transactions. In addition, students will look at banking procedures, cash control as well as payroll concepts and procedures, including employee taxes. They will also gain an understanding of the employer’s tax responsibilities. In this course, students learn how to set up and interact with the different ledgers in Sage 50 to support small business activities. In addition, students will perform General Ledger, Accounts Payable, Accounts Receivable and Payroll transactions.

Microsoft PowerPoint

This course is designed for students who are interested in learning the fundamentals needed to create and modify basic presentations by using Microsoft PowerPoint. Students will explore the PowerPoint environment and create a presentation, will format text on slides to enhance clarity, enhance the visual appeal, add graphical objects to a presentation and modify them, and finalize a presentation to deliver it.

Customer Service and Practice Administration

Students will be introduced to the administrative tasks of the healthcare environment. Office communications and customer service skills will be developed, as well as skills in scheduling and preparing patient records. Students are expected to demonstrate knowledge of billing procedures for both OHIP and third-party payers. Computer application skills will be increased through the use of the PS Suite EMR program.

Introduction to Medical Transcription

This course will introduce students to the process of transcribing medical dictation. Students will use transcription equipment to create a variety of clinical documents. Challenges to dictation will be introduced including accents, background noises, muffled speaking, voice recognition software, etc. Students will also be expected to develop excellent proofreading skills.

Admission Requirements

– High school graduation diploma, or Mature Student Status (for more information please refer to the Program Outline at the top of this page or speak to your Education Consultant)
– Passing score in Entrance Assessment
– Demonstrated fluency in English (oral and written)

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