Community Services Worker

Join the healthcare field and find yourself on a rewarding career path. With our small class sizes, you can get the proper guidance you need from our highly-experienced instructors to maximize your Community Services Worker training.

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    47 Weeks


    8 Weeks

    Program Outline

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    About Our Community Services Worker Program

    With this 47-week Community Services Worker diploma program, you can take part in life skills workshops, behaviour management training, and substance abuse treatment workshops that will mold you into a skilled healthcare professional. Immerse yourself in an 8-week internship to earn real-world experience that employers go for.

    Career Opportunities

    Upon completion of our Community Services Worker (CSW) program, you can qualify for positions such as:

    • Support Worker
    • Relief or Distress Centre Counsellor
    • Group Home Worker
    • Addictions Worker
    • Client Service Worker
    • Outreach Worker

    Note that some career options may require advanced degrees, further training or experience.


    Employers Who Have Hired triOS Grads

    • The Toronto District School Board
    • Community Living Ontario
    • YMCA
    • CMHA – Canadian Mental Health Association
    • Goodwill Toronto
    • The Salvation Army
    • HIV/AIDS Connection
    • McMaster Children’s Hospital


    90 %

    Employment Rate*

    $ 25

    Average Wage/HR**

    $ 37

    High Wage/HR**

    *Employment Rate based on 2022 contactable triOS graduates employed in a related field within 12 months.


    NOC Code: 4212/42201 - **Wage data rounded down to the nearest dollar. Average wage doesn't reflect the starting salary but represents the middle value between lowest to highest wages. Local (or regional) income may vary. Last updated in Jan 2024.

    Program Details

    Are you keen on making a difference in peoples’ lives? Do you want to help those who are less fortunate and need help to get back on their feet? If you’re looking to launch a rewarding career in an in-demand industry, then triOS College’s Community Services Worker diploma program can get you started.

    Community Services Workers learn how to counsel clients living in group homes and who are taking advantage of social service programs. You will supervise clients’ activities and assist them in pre-release and release planning. There is also volunteer work involved in the field – you will understand how to coordinate volunteer activities for human service agencies, healthcare facilities, and art and sports organizations.

    Courses such as Working with Addictions, CPR and First Aid, Group Work & Human Relations, Psychology, and Introduction to Mental Health will provide you with a secure foundation to work closely with clients who require legal, financial, housing, employment, and other services.

    Students enrolled in our Community Services Worker program receive:

    • 2-month internship
    • Field trips to multiple community agencies
    • Microsoft Office and Windows are included in the tuition costs
    Course Listings
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    Icon-Quiz-Small Created with Sketch. Working with Addictions
    Using a Canadian focus, students will learn how different substances of abuse work in the body and the brain. The course outlines multiple theories of addiction as well as treatment methods available in the Canadian healthcare system. Students will gain an analytical view of the addictions field in order to properly assess and plan for treatment.
    Icon-Quiz-Small Created with Sketch. Business Communication
    This course is designed to enhance the components of written and verbal communication in the Community Service field. The course discusses topics related specifically to the job duties and requirements of a Community Service Worker working in agencies mandating documentation, case management, and workshop or seminar presentations.
    Icon-Quiz-Small Created with Sketch. Community Services in Canada
    In this course students will be introduced to Community Services from a Canadian perspective. Students will cover topics that include: Theoretical and conceptual cases of Canadian Community Services Practice; Socio-Political factors influencing Canadian Community Services Practice, practice methods, service delivery and practice issues.
    Icon-Quiz-Small Created with Sketch. Counselling
    In this course, students will look at interviewing strategies in counselling from a Canadian perspective. Students will be introduced to basic concepts of the Person-Centred model of counselling to help understand the theory and reasoning behind the use of interviewing counselling skills. Students will see realistic examples that illustrate concepts in action. The student will also participate in challenging exercises that promote skill development, conceptual understand and self-awareness. Students will learn about the Canadian Counselling Association and the Canadian Association of Social Workers Code of Ethics as well as counselling within a culturally diverse setting.
    Icon-Quiz-Small Created with Sketch. Career Planning & Preparation - Level 1
    This module introduces tools for planning and preparing for a successful job search, so that students can maintain a career-focused approach throughout their education program. Students will learn how to research opportunities and network for industry contacts, and use appropriate etiquette when communicating with prospective employers. Students will identify their personal skills, values and preferences for the workplace, begin preparation of a professional resume, cover letter, thank you note and references. Class discussions on various self-management topics introduced in Student Success Strategies will round out this module, which is a pre-requisite for Career Planning and Preparation – Level 2.
    Icon-Quiz-Small Created with Sketch. Career Planning & Preparation - Level 2
    This module continues to build on the concepts and skills introduced in Career Planning and Preparation - Level I. Students will learn how to conduct an effective job search and identify various methods of applying for work with today’s technology. Students will create a personal list of “Top Employers” and target current industry opportunities, while finalizing their professional resume, portfolio and career correspondence. Students will learn to identify the different types and forms of interviews, practice responding to typical questions, and practice follow-up, evaluation and negotiation techniques they can use to ensure success. Self-management topics from Career Planning and Preparation - Level I will be reviewed, with a focus towards on-the-job success in both learner placements and post-graduate employment.
    Icon-Quiz-Small Created with Sketch. CPR and First Aid
    Upon successful completion of this course, students will achieve the St. John's Ambulance Standard Level First Aid and Level C CPR.
    Icon-Quiz-Small Created with Sketch. Criminology
    This course will focus on crime and criminal behaviour from a Canadian perspective. Topics include theoretical perspectives of criminal behaviour, the evolution of crime and criminal behaviour over time, and societal implications of criminality. Discussions will include current, Canadian examples of crime, as well as diverse sociological perspectives on criminal behaviour around the world.
    Icon-Quiz-Small Created with Sketch. Community Services Worker Internship (200 hrs)
    At the completion of the in-class portion of this program, students are required to attend an 8 week Internship (minimum 200 hours) in a community or social service agency or organization.
    Icon-Quiz-Small Created with Sketch. Digital Literacy for Professionals
    This course introduces students to the fundamental concepts and principles of learning and working in a digital environment. This course will cover the following elements: using devices and handling information, creating and editing information, communicating and collaborating, and being safe and responsible online.
    Icon-Quiz-Small Created with Sketch. The Canadian Family Dynamic
    This course studies the Canadian family using a sociological, psychological and demographic approach. The course examines contemporary theoretical views central to understanding intimate groups, family groups and systems. The course provides the content and the knowledge necessary to understanding the modern Canadian family, including history and cultural diversity, same sex unions, Aboriginal families, economic changes, homelessness and other social trends. The course also addresses social policy regarding the family system.
    Icon-Quiz-Small Created with Sketch. Group Work & Human Relations
    This course will highlight interaction processes and interdependence within various kinds of groups. With a focus on relationship building, trust, constructive controversies and problem solving, Group Work and Human Relations teaches the proper procedures in creating and maintaining positive, high functioning, cooperative learning groups in Human Services.
    Icon-Quiz-Small Created with Sketch. Introduction to Mental Health
    Students will focus on the mental health system in Canada, including history and its current delivery. This course explores ethical and legal considerations in the mental health system & how to assess and intervene using the Recovery Model. The importance of community treatment, self determination and recovery based, consumer-led programming are the main focus of the course.
    Icon-Quiz-Small Created with Sketch. Lifespan Psychology & Development
    In this section, students will study human development from infancy, childhood, adolescence, early, middle and late adulthood; and the end of life. Students will look at development from a Canadian perspective and the distinctiveness that being Canadian has on our development.
    Icon-Quiz-Small Created with Sketch. Research and Populations at Risk
    In this course, students will research and understand the profile of the local community. Students will look at local history, geography, transportation, population characteristics, and employment, housing, education, health and welfare resources. They will learn about the High Risk Populations in Canadian society and look at programs for these specific target groups in a counseling context.
    Icon-Quiz-Small Created with Sketch. Psychology
    Introducing the field of psychology, this course will define and explore concepts related to biology, perception, cognition, memory and learning. Students will explore how a person’s biology, personality and environment interplay to create unique individual beings in our world.
    Icon-Quiz-Small Created with Sketch. Sociology
    Introduction to Sociology will complement information discussed in other Community Services Worker courses. Students will learn how the structural aspects of society will affect groups, populations and individuals. Topics discussed will include culture, diversity, religion, deviance, and popular trends in secular society.
    Icon-Quiz-Small Created with Sketch. Student Success Strategies
    This course stresses the importance of developing non-technical skills to enhance personal, academic and career success. This includes understanding learning styles and honing practical study skills, such as memory, reading, note- and test-taking techniques. Personal exercises will focus on teamwork, decision making and problem solving skills, setting goals and maintaining a positive attitude techniques for managing change, stress and conflict will also be explored.
    Admission Requirements
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    – High school graduation diploma, or Mature Student Status (for more information please refer to the Program Outline at the top of this page or speak to your Education Consultant)

    – Student must provide a clear Criminal Record Check.

    – Entrance questionnaire (for internship only)

    Career Quiz

    Take a quick and easy quiz to find out more about yourself, your goals, and identify your strengths and social style. This quiz gives you suggestions for what career areas you might consider based on your likes and preferences. Give it a try now!


    The material we covered in our courses and the projects we were given are really relevant to what we face in the field.

    Trevor D.


    Our Community Services Worker program is built with the core competencies of the Canadian Association of Social Workers to provide the highest integrity in learning. Our CSW program is updated regularly to reflect the most current evidence-based practice for priority populations.

    Kathleen Moore

    Community Services Worker Faculty Head, triOS College

    How Our CSW Program Can Help You

    Watch this video to find out if our CSW program is right for you.

    Frequently Asked Questions about Community Services Workers


    What is a community services worker?

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    A community services worker is an individual who provides support and assistance to people in various communities, typically in a social or welfare context. Their primary role is to help individuals or groups facing social, economic, or personal challenges by connecting them with essential resources, offering guidance, and facilitating access to community programs and services.
    Community services workers often work in nonprofit organizations, government agencies, or healthcare settings, and their responsibilities may include case management, advocacy, crisis intervention, and promoting community engagement to improve the well-being of those they serve.

    How much does a community services worker make?

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    The salary of a community services worker can vary widely depending on factors such as location, level of education, years of experience, and the specific organization or agency they work for. According to Job Bank, the average hourly wage of a community services worker is $25 and can be as high as $39.