Community Services Worker

Join the healthcare field and find yourself on a rewarding career path.

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47 Weeks


8 Weeks

Program Outline

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About The Program

The Community Services Worker program provides life skills workshops, substance abuse treatment and behaviour management programs into your training as a healthcare professional.

Career Opportunities

As a Community Services Worker graduate, you will qualify for positions such as: Support Worker, Relief or Distress Centre Counsellor, Group Home Worker, Addictions Worker, Client Service Worker, and Outreach Worker. 

Note that some career options may require advanced degrees, further training or experience.


Employers Who Have Hired triOS Grads

  • The Toronto District School Board
  • Community Living Ontario
  • YMCA
  • CMHA – Canadian Mental Health Association
  • Goodwill Toronto
  • The Salvation Army
  • HIV/AIDS Connection
  • McMaster Children’s Hospital


89 %

Employment Rate*

$ 24

Average Wage/HR**

$ 35

High Wage/HR**

*Employment Rate based on 2019 contactable triOS graduates employed in a related field.


NOC Code: 4212 - **Wage data rounded down to the nearest dollar. Local (or regional) income may vary. Last updated in May, 2021.

Program Details

Are you keen on making a difference in peoples’ lives? Do you want to help those who are less fortunate and need help to get back on their feet? If you’re looking to launch a rewarding career in an in-demand industry, then the Community Services Worker is the program to get you started.

Community Services Workers learn how to counsel clients living in group homes and who are taking advantage of social service programs. You will supervise clients’ activities and assist them in pre-release and release planning. There is also volunteer work involved in the field – you will understand how to coordinate volunteer activities for human service agencies, healthcare facilities, and art and sports organizations.

Courses such as Working with Addictions, CPR and First Aid, Group Work & Human Relations, Psychology, and Introduction to Mental Health will provide you with a secure foundation to work closely with clients who require legal, financial, housing, employment, and other services.

Students enrolled in the program receive:

  • 2-month internship.
  • Field trips to multiple community agencies.
  • Microsoft Office and Windows are included in the tuition costs.
Course Listings
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Icon-Quiz-Small Created with Sketch. Working with Addictions
Using a Canadian focus, students will learn how different substances of abuse work in the body and the brain. The course outlines multiple theories of addiction as well as treatment methods available in the Canadian healthcare system. Students will gain an analytical view of the addictions field in order to properly assess and plan for treatment.
Icon-Quiz-Small Created with Sketch. Business Communication
This course is designed to enhance the components of written and verbal communication in the Community Service field. The course discusses topics related specifically to the job duties and requirements of a Community Service Worker working in agencies mandating documentation, case management, and workshop or seminar presentations.
Icon-Quiz-Small Created with Sketch. Computer Fundamentals
This course is designed to provide students with a basic overview of computer usage, along with an introduction to Microsoft Office applications. The course will involve a comprehensive skills assessment process that will be used to determine the need for future training.
Icon-Quiz-Small Created with Sketch. Community Services in Canada
In this course students will be introduced to Community Services from a Canadian perspective. Students will cover topics that include: Theoretical and conceptual cases of Canadian Community Services Practice; Socio-Political factors influencing Canadian Community Services Practice, practice methods, service delivery and practice issues.
Icon-Quiz-Small Created with Sketch. Counselling
In this course, students will look at interviewing strategies in counselling from a Canadian perspective. Students will be introduced to basic concepts of the Person-Centred model of counselling to help understand the theory and reasoning behind the use of interviewing counselling skills. Students will see realistic examples that illustrate concepts in action. The student will also participate in challenging exercises that promote skill development, conceptual understand and self-awareness. Students will learn about the Canadian Counselling Association and the Canadian Association of Social Workers Code of Ethics as well as counselling within a culturally diverse setting.
Icon-Quiz-Small Created with Sketch. Career Planning & Preparation - Level 1
This module introduces tools for planning and preparing for a successful job search, so that students can maintain a career-focused approach throughout their education program. Students will learn how to research opportunities and network for industry contacts, and use appropriate etiquette when communicating with prospective employers. Students will identify their personal skills, values and preferences for the workplace, begin preparation of a professional resume, cover letter, thank you note and references. Class discussions on various self-management topics introduced in Student Success Strategies will round out this module, which is a pre-requisite for Career Planning and Preparation – Level 2.
Icon-Quiz-Small Created with Sketch. Career Planning & Preparation - Level 2
This module continues to build on the concepts and skills introduced in Career Planning and Preparation - Level I. Students will learn how to conduct an effective job search and identify various methods of applying for work with today’s technology. Students will create a personal list of “Top Employers” and target current industry opportunities, while finalizing their professional resume, portfolio and career correspondence. Students will learn to identify the different types and forms of interviews, practice responding to typical questions, and practice follow-up, evaluation and negotiation techniques they can use to ensure success. Self-management topics from Career Planning and Preparation - Level I will be reviewed, with a focus towards on-the-job success in both learner placements and post-graduate employment.
Icon-Quiz-Small Created with Sketch. CPR and First Aid
Upon successful completion of this course, students will achieve the St. John's Ambulance Standard Level First Aid and Level C CPR.
Icon-Quiz-Small Created with Sketch. Criminology
This course will focus on crime and criminal behaviour from a Canadian perspective. Topics include theoretical perspectives of criminal behaviour, the evolution of crime and criminal behaviour over time, and societal implications of criminality. Discussions will include current, Canadian examples of crime, as well as diverse sociological perspectives on criminal behaviour around the world.
Icon-Quiz-Small Created with Sketch. Community Services Worker Internship (200 hrs)
At the completion of the in-class portion of this program, students are required to attend an 8 week Internship (minimum 200 hours) in a community or social service agency or organization.
Icon-Quiz-Small Created with Sketch. The Canadian Family Dynamic
This course studies the Canadian family using a sociological, psychological and demographic approach. The course examines contemporary theoretical views central to understanding intimate groups, family groups and systems. The course provides the content and the knowledge necessary to understanding the modern Canadian family, including history and cultural diversity, same sex unions, Aboriginal families, economic changes, homelessness and other social trends. The course also addresses social policy regarding the family system.
Icon-Quiz-Small Created with Sketch. Group Work & Human Relations
This course will highlight interaction processes and interdependence within various kinds of groups. With a focus on relationship building, trust, constructive controversies and problem solving, Group Work and Human Relations teaches the proper procedures in creating and maintaining positive, high functioning, cooperative learning groups in Human Services.
Icon-Quiz-Small Created with Sketch. Introduction to Mental Health
Students will focus on the mental health system in Canada, including history and its current delivery. This course explores ethical and legal considerations in the mental health system & how to assess and intervene using the Recovery Model. The importance of community treatment, self determination and recovery based, consumer-led programming are the main focus of the course.
Icon-Quiz-Small Created with Sketch. Lifespan Psychology & Development
In this section, students will study human development from infancy, childhood, adolescence, early, middle and late adulthood; and the end of life. Students will look at development from a Canadian perspective and the distinctiveness that being Canadian has on our development.
Icon-Quiz-Small Created with Sketch. Research and Populations at Risk
In this course, students will research and understand the profile of the local community. Students will look at local history, geography, transportation, population characteristics, and employment, housing, education, health and welfare resources. They will learn about the High Risk Populations in Canadian society and look at programs for these specific target groups in a counseling context.
Icon-Quiz-Small Created with Sketch. Psychology
Introducing the field of psychology, this course will define and explore concepts related to biology, perception, cognition, memory and learning. Students will explore how a person’s biology, personality and environment interplay to create unique individual beings in our world.
Icon-Quiz-Small Created with Sketch. Sociology
Introduction to Sociology will complement information discussed in other Community Services Worker courses. Students will learn how the structural aspects of society will affect groups, populations and individuals. Topics discussed will include culture, diversity, religion, deviance, and popular trends in secular society.
Icon-Quiz-Small Created with Sketch. Student Success Strategies
This course stresses the importance of developing non-technical skills to enhance personal, academic and career success. This includes understanding learning styles and honing practical study skills, such as memory, reading, note- and test-taking techniques. Personal exercises will focus on teamwork, decision making and problem solving skills, setting goals and maintaining a positive attitude techniques for managing change, stress and conflict will also be explored.
Admission Requirements
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– High school graduation diploma, or Mature Student Status (for more information please refer to the Program Overview at the top of this page or speak to your Education Consultant)

– Clear CPIC Check including a Vulnerable Persons Police Check

Career Quiz

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Success Stories

The teachers were very good and helpful, I got great knowledge about communities and how we can deal with different traditions and cultures.

Alyaa A.

Graduated 2016