Healthcare

Community Services Worker

Join the healthcare field and find yourself on a rewarding career path. With our small class sizes, you can get the proper guidance you need from our highly-experienced instructors to maximize your Community Services Worker training.

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Type

Diploma

Duration

47 Weeks

Internship

8 Weeks

Program Outline

View Outline

About Our Community Services Worker Program

With this 47-week Community Services Worker diploma program, you can take part in life skills workshops, behaviour management training, and substance abuse treatment workshops that will mold you into a skilled healthcare professional. Immerse yourself in an 8-week internship to earn real-world experience that employers go for.

Our Community Services Worker program is offered online through live, instructor-led sessions that combine the flexibility of online learning with real-time interaction and support from experienced instructors.

Career Opportunities

Upon completion of our Community Services Worker (CSW) program, you can qualify for positions such as:

Support Worker
Relief or Distress Centre Counsellor
Group Home Worker
Addictions Worker
Client Service Worker
Outreach Worker

Note that some career options may require advanced degrees, further training or experience.

Employers Who Have Hired triOS Grads

The Toronto District School Board
Community Living Ontario
YMCA
CMHA – Canadian Mental Health Association
Goodwill Toronto
The Salvation Army
HIV/AIDS Connection
McMaster Children’s Hospital

Salary

90 %

Employment Rate*

$ 25

Average Wage/HR**

$ 37

High Wage/HR**

*Employment Rate based on 2022 contactable triOS graduates employed in a related field within 12 months.

Source: workingincanada.gc.ca

NOC Code: 4212/42201 - **Wage data rounded down to the nearest dollar. Average wage doesn't reflect the starting salary but represents the middle value between lowest to highest wages. Local (or regional) income may vary. Last updated in Jan 2024.

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Program Details

Are you keen on making a difference in peoples’ lives? Do you want to help those who are less fortunate and need help to get back on their feet? If you’re looking to launch a rewarding career in an in-demand industry, then triOS College’s Community Services Worker diploma program can get you started. While the program is delivered online, students can access campus support at several locations, including Toronto, London, Mississauga, Brampton, Kitchener, Hamilton, Ottawa, and Windsor.

Community Services Workers learn how to counsel clients living in group homes and who are taking advantage of social service programs. You will supervise clients’ activities and assist them in pre-release and release planning. There is also volunteer work involved in the field – you will understand how to coordinate volunteer activities for human service agencies, healthcare facilities, and art and sports organizations.

Courses such as Working with Addictions, CPR and First Aid, Group Work & Human Relations, Psychology, and Introduction to Mental Health will provide you with a secure foundation to work closely with clients who require legal, financial, housing, employment, and other services.

Students enrolled in our Community Services Worker program receive:

2-month internship
Field trips to multiple community agencies
Microsoft Office and Windows are included in the tuition costs

Course Listings

Working with Addictions

Using a Canadian focus, students will learn how different substances of abuse work in the body and the brain. The course outlines multiple theories of addiction as well as treatment methods available in the Canadian healthcare system. Students will gain an analytical view of the addictions field in order to properly assess and plan for treatment.

Business Communication

This course is designed to enhance the components of written and verbal communication in the Community Service field. The course discusses topics related specifically to the job duties and requirements of a Community Service Worker working in agencies mandating documentation, case management, and workshop or seminar presentations.

Counselling

In this course, students will look at interviewing strategies in counselling from a Canadian perspective. Students will be introduced to basic concepts of the Person-Centred model of counselling to help understand the theory and reasoning behind the use of interviewing counselling skills. Students will see realistic examples that illustrate concepts in action. The student will also participate in challenging exercises that promote skill development, conceptual understand and self-awareness. Students will learn about the Canadian Counselling Association and the Canadian Association of Social Workers Code of Ethics as well as counselling within a culturally diverse setting.

Career Planning & Preparation - Level 1

This module introduces tools for planning and preparing for a successful job search, so that students can maintain a career-focused approach throughout their education program. Students will learn how to research opportunities and network for industry contacts, and use appropriate etiquette when communicating with prospective employers. Students will identify their personal skills, values and preferences for the workplace, begin preparation of a professional resume, cover letter, thank you note and references. Class discussions on various self-management topics introduced in Student Success Strategies will round out this module, which is a pre-requisite for Career Planning and Preparation – Level 2.

Career Planning & Preparation - Level 2

This module continues to build on the concepts and skills introduced in Career Planning and Preparation - Level I. Students will learn how to conduct an effective job search and identify various methods of applying for work with today’s technology. Students will create a personal list of “Top Employers” and target current industry opportunities, while finalizing their professional resume, portfolio and career correspondence. Students will learn to identify the different types and forms of interviews, practice responding to typical questions, and practice follow-up, evaluation and negotiation techniques they can use to ensure success. Self-management topics from Career Planning and Preparation - Level I will be reviewed, with a focus towards on-the-job success in both learner placements and post-graduate employment.

Career Planning and Preparation - Level 1

This course will introduce you to and provide practice in using the tools required for a successful job search. The concepts covered in this course will help you maintain a career-focused approach throughout your studies so that you are better prepared to conduct a job search after graduating. Specifically, you will learn how to identify your soft and hard skills and how to articulate your abilities in a clear and concise Elevator Pitch that will appeal to employers and resonate with industry contacts. You will learn about the job search resources available to you including using career websites, creating LinkedIn profiles, accessing the “hidden” job market, and networking. You will examine sample résumés and cover letters and begin the process of creating your own professional résumés and cover letters that align with current conventions for content, organization, and formatting. You will also learn about the role of references, thank you letters, workplace philosophies, and strategies for success including maintaining a professional image and using proper etiquette when communicating with potential employers and industry contacts.

CPR and First Aid

Upon successful completion of this course, students will achieve the St. John's Ambulance Standard Level First Aid and Level C CPR.

Criminology

This course will focus on crime and criminal behaviour from a Canadian perspective. Topics include theoretical perspectives of criminal behaviour, the evolution of crime and criminal behaviour over time, and societal implications of criminality. Discussions will include current, Canadian examples of crime, as well as diverse sociological perspectives on criminal behaviour around the world.

Community Services Worker Internship (200 hrs)

At the completion of the in-class portion of this program, students are required to attend an 8 week Internship (minimum 200 hours) in a community or social service agency or organization.

Digital Literacy for Professionals

This course introduces students to the fundamental concepts and principles of learning and working in a digital environment. This course will cover the following elements: using devices and handling information, creating and editing information, communicating and collaborating, and being safe and responsible online.

The Canadian Family Dynamic

This course studies the Canadian family using a sociological, psychological and demographic approach. The course examines contemporary theoretical views central to understanding intimate groups, family groups and systems. The course provides the content and the knowledge necessary to understanding the modern Canadian family, including history and cultural diversity, same sex unions, Aboriginal families, economic changes, homelessness and other social trends. The course also addresses social policy regarding the family system.

Group Work & Human Relations

This course will highlight interaction processes and interdependence within various kinds of groups. With a focus on relationship building, trust, constructive controversies and problem solving, Group Work and Human Relations teaches the proper procedures in creating and maintaining positive, high functioning, cooperative learning groups in Human Services.

Introduction to Mental Health

Students will focus on the mental health system in Canada, including history and its current delivery. This course explores ethical and legal considerations in the mental health system & how to assess and intervene using the Recovery Model. The importance of community treatment, self determination and recovery based, consumer-led programming are the main focus of the course.

Lifespan Psychology & Development

In this section, students will study human development from infancy, childhood, adolescence, early, middle and late adulthood; and the end of life. Students will look at development from a Canadian perspective and the distinctiveness that being Canadian has on our development.

Research and Populations at Risk

In this course, students will research and understand the profile of the local community. Students will look at local history, geography, transportation, population characteristics, and employment, housing, education, health and welfare resources. They will learn about the High Risk Populations in Canadian society and look at programs for these specific target groups in a counseling context.

Psychology

Introducing the field of psychology, this course will define and explore concepts related to biology, perception, cognition, memory and learning. Students will explore how a person’s biology, personality and environment interplay to create unique individual beings in our world.

Sociology

Introduction to Sociology will complement information discussed in other Community Services Worker courses. Students will learn how the structural aspects of society will affect groups, populations and individuals. Topics discussed will include culture, diversity, religion, deviance, and popular trends in secular society.

Student Success Strategies

This course stresses the importance of developing non-technical skills to enhance personal, academic and career success. This includes understanding learning styles and honing practical study skills, such as memory, reading, note- and test-taking techniques. Personal exercises will focus on teamwork, decision making and problem solving skills, setting goals and maintaining a positive attitude techniques for managing change, stress and conflict will also be explored.

Admission Requirements

– High school graduation diploma, or Mature Student Status (for more information please refer to the Program Outline at the top of this page or speak to your Education Consultant)

– Student must provide a clear Criminal Record Check.

– Entrance questionnaire (for internship only)

Career Quiz

Take a quick and easy quiz to find out more about yourself, your goals, and identify your strengths and social style. This quiz gives you suggestions for what career areas you might consider based on your likes and preferences. Give it a try now!

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Testimonial

The material we covered in our courses and the projects we were given are really relevant to what we face in the field.

Trevor D.

Grad

Our Community Services Worker program is built with the core competencies of the Canadian Association of Social Workers to provide the highest integrity in learning. Our CSW program is updated regularly to reflect the most current evidence-based practice for priority populations.

Kathleen Moore

Community Services Worker Faculty Head, triOS College

How Our CSW Program Can Help You

Watch this video to find out if our CSW program is right for you.

Frequently Asked Questions about Community Services Workers

What is a community services worker?

A community services worker is an individual who provides support and assistance to people in various communities, typically in a social or welfare context. Their primary role is to help individuals or groups facing social, economic, or personal challenges by connecting them with essential resources, offering guidance, and facilitating access to community programs and services.
Community services workers often work in nonprofit organizations, government agencies, or healthcare settings, and their responsibilities may include case management, advocacy, crisis intervention, and promoting community engagement to improve the well-being of those they serve.

How much does a community services worker make?

The salary of a community services worker can vary widely depending on factors such as location, level of education, years of experience, and the specific organization or agency they work for. According to Job Bank, the average hourly wage of a community services worker is $25 and can be as high as $39.